Gestionnaire dispatch d'interventions F/H (Adapté handicap)
Core
Managing and dispatching client intervention requests for elevator maintenance, prioritizing tickets, and assigning them to technicians based on skills and availability.
Role type
Operations dispatcher (maintenance services)
Builds
Maintenance schedules and intervention plans for elevator fleets
Domain
Elevator maintenance and facility management
Required skills
Ticket management, scheduling, client communication, contract compliance monitoring, GMAO software proficiency
Preferred skills
Maintenance industry knowledge (electricity, HVAC, plumbing), stress management, organizational skills
Responsibilities
Receiving and qualifying intervention requests, assigning tickets to technicians, monitoring elevator fleet status, building and adjusting technician schedules, reporting on GMAO progress, managing daily operational issues, informing clients of request status, following up on technician closures.