Raffles Service Executive / Agent (Reservations)
Core
Centralized communication service delivering friendly, professional guest service and managing reservations for Raffles Hotel Singapore.
Role type
Senior Service Executive / Agent (Reservations)
Builds
Guest experiences, reservation confirmations, and seamless communication across hotel departments.
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest service management, reservation handling, PABX/VOIP management, team supervision, cross-departmental coordination, upselling strategies, emergency backup planning, property management systems
Preferred skills
Hospitality degree, knowledge of Accor Live Limitless program, Heartist approach, technical data availability monitoring
Responsibilities
Handle guest comments and enquiries, supervise Raffles Service Agents, manage room and F&B reservations, coordinate with restaurant managers, train team on telephone systems, execute upsell strategies, design emergency communication backup plans.
Seniority
Senior, hands-on IC with supervisory duties