Reservation Agent
Core
Handle guest reservations, process calls, and serve as a liaison for guests requiring information about all hotel aspects.
Role type
Reservation Agent
Builds
Guest reservations and hotel information services
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
English (good command), Microsoft Windows applications, guest services, verbal communication, problem solving, working under pressure, team collaboration
Preferred skills
Previous customer-related experience
Technologies
Reservation software system, Microsoft Windows applications
Responsibilities
Process external and internal calls, take ownership of caller requests, maintain reservation software system, handle faxes and voice messages, serve as liaison for guest information
Seniority
Individual Contributor
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