Reservations Agent Intern
Core
Handle room reservations, inquiries, and booking requests while supporting the Reservations team to ensure smooth guest experiences.
Role type
Reservations Agent Intern
Builds
Room bookings and guest service interactions for boutique hotels
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, guest communication, booking system operation, data entry, report preparation, cross-department coordination
Preferred skills
Previous reservations/front office experience, knowledge of hotel operations, computer literacy, shift flexibility, additional languages
Technologies
Hotel reservation systems
Responsibilities
Handle room reservations, inquiries, and booking requests; Respond to guest calls, emails, and inquiries; Provide information on room types, rates, and facilities; Enter and maintain accurate booking records; Process booking confirmations, modifications, and cancellations; Coordinate with Front Office and Sales; Prepare daily reservation reports; Promote hotel facilities and upgrades; Maintain guest privacy and confidentiality.
Seniority
Intern