Customer Onboarding Specialist
Core
End-to-end ownership of onboarding new hotel clients onto a Hospitality Experience Platform (CDP), guiding them from kick-off to confident go-live.
Role type
Customer Onboarding Specialist Intern
Builds
Personalized guest journeys, broadcast campaigns, and unified inbox experiences for mid-market hotel groups
Domain
Hospitality Technology / SaaS
Deliverable
client delivery
Required skills
Project management, customer relationship building, platform configuration, training delivery, process improvement, data tracking, cross-functional collaboration
Preferred skills
Hospitality industry knowledge, English fluency, AI tool usage, initiative, adaptability in fast-paced environments
Responsibilities
Guide clients through onboarding journey from kick-off to go-live, set up and configure the platform, plan and lead onboarding sessions, act as primary point of contact, manage onboarding workflow and timelines, track onboarding metrics, identify and resolve process challenges
Seniority
Intern