IT (Junior) Systemadministrator - 1st & 2nd Level Support (m/w/d)
Core
First and second-level IT support for internal users and external customers, ensuring smooth IT operations and high service quality.
Role type
Junior System Administrator (1st & 2nd Level Support)
Builds
IT client systems, user accounts, and support workflows for a retail book retailer.
Domain
Retail / IT Operations
Required skills
Windows, Mac OS, Active Directory, iOS device support, Jira Service Management, M365, Confluence, hardware troubleshooting
Preferred skills
IT Security basics
Responsibilities
Troubleshoot hardware and software issues, manage user accounts and permissions, support IT client systems on 2nd level, act as interface between stakeholders, maintain knowledge bases
Seniority
Junior, hands-on IC