(Junior) Fachinformatiker IT-Support (m/w/d)
Core
First-level IT support and service desk management ensuring rapid resolution of technical issues for internal users and customers.
Role type
Service Desk Manager (IT Support)
Builds
IT client systems and support processes for a retail book chain
Domain
Retail / IT Support
Required skills
Windows, Mac OS, Active Directory, iOS device support, hardware troubleshooting, Jira Service Management, M365, Confluence, Barramundi
Preferred skills
IT Security basics, project support on 2nd level, stakeholder interface management
Responsibilities
Manage incident resolution via Jira/Teams/Email, handle user account administration, support IT workstation setup, consult internal departments and external vendors, maintain knowledge bases