Application Support French Language
Core
L1 application support for supply chain and retail applications, handling tickets, alerts, and root-cause analysis of incidents.
Role type
Application Support Engineer (L1)
Builds
Operational stability for supply chain and retail applications
Domain
Retail & Supply Chain
Deliverable
client delivery
Required skills
French (fluent), English (working proficiency), IT fundamentals, troubleshooting, SQL (basic), ticketing tools (Jira)
Preferred skills
Retail & Supply Chain domain knowledge, SQL (basic), IT support concepts
Technologies
Jira, SQL
Responsibilities
Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts; Perform initial root-cause analysis of supply chain application incidents and data inconsistencies; Resolve incidents using runbooks and escalate complex issues; Contribute to SOPs and knowledge base development.