Customer Service Representative
Core
Deliver accurate, timely, and compliant customer service operations while supporting a positive customer experience and driving process improvement.
Role type
Customer Service Representative 2 (Operations & Continuous Improvement)
Builds
Scalable business processes, automated workflows, and standardized operations in a regulated environment.
Domain
Healthcare / Pharmaceutical / Medical Devices
Required skills
Process order management, SAP/SFDC system transactions, regulatory compliance, data analysis, cross-functional collaboration, process documentation, defect verification, stakeholder communication
Preferred skills
Lean Six Sigma (Yellow Belt+), Power Platform (Power Automate/Apps), Tableau, AI tool utilization, international team collaboration
Technologies
SAP, Salesforce (SFDC), Microsoft Office, Power Platform, Tableau
Responsibilities
Process customer orders, returns, credits, and complaints; Monitor order processing and resolve exceptions; Identify inefficiencies and contribute to automation/digital transformation; Coordinate surgeon training schedules; Ensure compliance with Pharmaceutical and Medical Device Act and SOX controls; Use data/KPIs to identify improvement opportunities.
Seniority
Mid-level (2-4 years experience)
