Royal Service Agent (Telephone Operator - Russian Speaker)
Core
Handle external and internal calls, emails, and service requests for guests at a luxury resort, acting as a dispatcher for operations and ensuring follow-up on guest needs.
Role type
telephone operator (guest services)
Builds
guest service responses, service requests, wake-up calls, and restaurant reservations
Domain
hospitality (luxury resort)
Deliverable
client delivery
Required skills
telephone operation, guest services, dispatching, PMS usage, message transcription, emergency procedures, system maintenance
Preferred skills
Opera PMS knowledge, Microsoft Windows applications
Technologies
PMS, telephone system, Royal Service software, fax, Table Management System, Microsoft Windows
Responsibilities
Answer and process calls/emails, update and dispatch service requests, log restaurant reservations, manage lost & found items, deliver wake-up calls, serve as liaison for guest information, maintain switchboard equipment, handle emergencies
Seniority
individual contributor