IT Support Specialist
Core
Provide Tier 1 IT support via phone and on-site for hardware and software issues across rental, retail, ski school, ticketing, and office environments.
Role type
IT Support Specialist (Tier 1 Help Desk)
Builds
Hardware repairs, user account management, and PC deployments using inTune.
Domain
Hospitality & Retail IT Infrastructure
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, software troubleshooting, Windows 11, Microsoft Office, WiFi/networking basics, PC disassembly and repair, ticket tracking system usage.
Preferred skills
HDI Certifications, A+ Certifications, ITIL, Knowledge-Centered Service (KCS).
Responsibilities
Answer help desk calls, troubleshoot hardware/software problems, record calls in ticket system, install/maintain hardware, replace faulty hardware, create/manage user accounts, handle warranty issues, replace leased assets.
Seniority
Entry-level to Mid-level, hands-on IC