Concepteur·trice pédagogique, conception & diffusion
Core
Design, develop, and deliver training programs for retail employees and managers to support product mastery and customer experience.
Role type
Instructional Designer and Trainer
Builds
Online, virtual, and in-person training modules and learning tools
Domain
Retail / Customer Service / Corporate Training
Required skills
Instructional design, training facilitation, needs analysis, content creation, training evaluation, stakeholder collaboration, generative AI tools
Preferred skills
Retail or sales environment experience, Adobe Creative Cloud, Articulate Storyline/Rise, MS Office, English communication
Technologies
Adobe Creative Cloud, Articulate Storyline, Articulate Rise, MS Office, Generative AI tools
Responsibilities
Analyze training needs and skill gaps, design and develop learning materials, deliver training sessions, evaluate training effectiveness, support internal trainers, gather participant feedback
Seniority
Mid-level, hands-on IC