Outlet Manager - Indian Restaurant
Core
Manage overall operations of the Qalamkari outlet at Raffles The Palm, ensuring high standards of professional management, administration, and service delivery.
Role type
Outlet Manager (Food & Beverage)
Builds
F&B service experiences for hotel guests
Domain
Luxury hospitality / Food & Beverage
Deliverable
product features
Required skills
Staff supervision and motivation, Training program development, Day-to-day operations management, Service recovery, Quality control, Inventory and stock control, Scheduling and labor cost management, Performance monitoring, Hygiene and cleanliness standards enforcement, Guest database management
Preferred skills
Creativity, Passion for food, Attention to detail, Reliability, Strong work ethic, Ability to follow instructions and take initiative
Responsibilities
Motivate, discipline, direct and supervise all outlet employees; Develop and maintain training programs; Manage day-to-day operations; Handle complaints and service recovery; Ensure adherence to F&B policies and procedures; Inspect food & beverage quality; Follow accounting procedures; Conduct staff meetings and performance checks; Schedule employees within budgeted labor costs; Monitor staff appearance and professionalism; Maintain equipment and cleanliness schedules; Liaise with stewarding on inventory; Maintain daily operation logs; Establish guest preference databases.