Client Services Representative
Core
Provide phone and email support for client service requests, log enquiries in CRM, and liaise with laboratory colleagues to ensure critical patient information is communicated effectively.
Role type
Client Services Representative (Healthcare Laboratory)
Builds
Customer service interactions and internal coordination for patient health management
Domain
Healthcare / Medical Laboratory
Deliverable
client delivery
Required skills
Phone support, CRM system usage, Laboratory Information Management Systems (LIMS), English language, Typing, Problem solving, Organization, Attention to detail, MS Office
Preferred skills
Secretarial qualification, Healthcare/Science knowledge, LIMS/CRM experience
Responsibilities
Provide phone and email support for client service requests, Log service requests on CRM software, Liaise with colleagues in other departments and referral laboratories, Notify clients of critical patient information, Cover department duties during leave, Escalate issues to the Client Services Manager, Alert manager of unusual trends in client calls