Customer Engagement Specialist
Core
Provide exceptional customer service and laboratory communication regarding specimen submissions, result releases, and client education for patients and healthcare providers.
Role type
Customer Engagement Specialist (Healthcare/Laboratory)
Builds
Patient and provider support for genomic testing services
Domain
Healthcare / Genomics
Deliverable
client delivery
Required skills
Medical terminology, data entry accuracy, phone etiquette, multitasking, conflict de-escalation, Microsoft Office/Excel/Salesforce proficiency
Preferred skills
Clinical laboratory or healthcare customer service experience, bilingual ability
Technologies
Salesforce, Microsoft Excel
Responsibilities
Answer incoming calls and respond to inquiries, manage consent forms and medical documentation, place client supply orders, report laboratory results, resolve customer concerns, assist with test requirements and specimen submission, provide client education on billing and policies
Seniority
Individual Contributor, entry to mid-level