Client Executive, Retail Customer Success
Core
Build strategic relationships with retailer clients to drive value creation through retail measurement insights and consultative recommendations.
Role type
Senior Client Executive (Retail Customer Success)
Builds
Retail measurement insights, analyses, and recommendations
Domain
Retail analytics and consumer intelligence
Deliverable
dashboards & analysis
Required skills
Strategic relationship building, retail industry knowledge, data interpretation, consultative selling, business review facilitation, risk management, market intelligence analysis
Preferred skills
Analytics background, consumer/trade marketing experience, presentation skills, Microsoft Office proficiency
Technologies
Microsoft Excel, Microsoft PowerPoint
Responsibilities
Develop and maintain strong relationships with assigned retailer clients; Deliver retail measurement insights, analyses, and recommendations; Conduct regular business reviews and insight presentations; Monitor customer health and implement retention strategies; Collaborate with Sales, Operations, and Reporting Hub; Resolve customer issues proactively.
Seniority
Mid-level, hands-on IC