Senior Manager, Customer Insights ( Onsite-Portland Oregon)
Core
Senior Manager acting as an embedded consulting partner for grocery retail clients, translating complex customer, loyalty, and merchandising data into actionable business decisions.
Role type
Senior Manager, Customer Insights Consultant
Builds
Decision-ready insights and AI-driven recommendations for grocery retail category managers and merchants
Domain
Grocery Retail / Customer Analytics / AI
Deliverable
production ML models | dashboards & analysis
Required skills
Business problem diagnosis, end-to-end project management, data synthesis, AI tool advocacy, client relationship management, strategic planning
Preferred skills
Consultative sales mindset, training client teams on AI tools, cross-functional collaboration, quality validation
Technologies
SymphonyAI platforms, AI-powered analytics tools, BI tools
Responsibilities
Serve as day-to-day insights partner for assigned clients, lead end-to-end analytical projects from data pull to recommendation, actively use and advocate for AI tools in client work, build trusted relationships with category managers and senior leaders, manage own project queue and priorities, train client teams on AI-driven features
Seniority
Senior, hands-on IC with client ownership
