Senior Customer Custodian - Quality Management Customer
Core
Manage specific customers by communicating, engaging, and resolving quality issues for PS-IN products (Traded + Manufactured in India) to ensure customer satisfaction.
Role type
Senior Customer Custodian - Quality Management
Builds
Customer satisfaction and quality resolution for automotive products
Domain
Automotive manufacturing quality management
Deliverable
client delivery
Required skills
Root cause analysis, PHA/Line walk execution, customer requirement evaluation, internal quality audit readiness, cross-department collaboration, inventory liquidation
Preferred skills
Digitalization tools (risk estimation), PowerBI, Advanced Excel, IC Engines knowledge, Vehicle Fuel Injection System knowledge, Exhaust Gas Treatment (EGT) knowledge
Responsibilities
Conduct system-level investigations for quality issues, monitor customer perception, execute innovation topics with external suppliers, collaborate on special projects to reduce complaints, ensure readiness for internal quality audits
Seniority
Mid-level (2-7 years experience)