Senior Staff Customer Quality Engineer
Core
Primary quality interface to customers for battery materials, managing qualification, complaint resolution, and translating customer requirements into internal quality commitments.
Role type
Senior Staff Customer Quality Engineer (Automotive/High-Reliability Manufacturing)
Builds
Customer qualification programs, PPAP/APQP submissions, quality documentation, and performance reporting for battery materials.
Domain
Battery materials / Chemical manufacturing / Automotive supply chain
Deliverable
client delivery
Required skills
Customer relationship management, PPAP/APQP submission leadership, 8D problem solving, root cause analysis (5-Why, fault tree, fishbone), ISO/IATF 16949 knowledge, FMEA, control plans, SPC, MSA, cross-functional collaboration, technical writing and presentation
Preferred skills
Experience with powder or particle-based products, experience presenting to customers in QBR or audit settings
Technologies
QMS, 8D, FMEA, SPC, MSA, PPAP, APQP, ISO/IATF 16949
Responsibilities
Manage customer qualification, launch, and steady-state production relationships; Lead PPAP/APQP submissions and approvals; Interpret and document customer-specific requirements into internal specifications; Lead customer complaint and RMA investigations with 8D problem solving; Represent quality in customer program reviews, audits, and QBRs; Partner with plant manufacturing to translate findings into corrective actions; Maintain and improve customer quality documentation per ISO/IATF standards; Track and report quality performance trends.
Seniority
Senior Staff, hands-on IC with strategic customer ownership