Service Advisor - BMW CPO Nashville
Core
Greets clients, performs vehicle walkarounds, compiles data, determines repairs, provides cost estimates, and manages the repair process for certified pre-owned vehicles.
Role type
Service Advisor
Builds
Repair orders and customer satisfaction for BMW CPO vehicles
Domain
Automotive / After-sales service
Deliverable
client delivery
Required skills
Vehicle inspection, cost estimation, customer communication, repair authorization, regulatory compliance, maintenance advice
Preferred skills
ASE certification, sales experience
Technologies
Maintenance menus, dealership repair systems
Responsibilities
Greet clients and welcome them to the dealership, perform walkarounds and compile vehicle data, provide written cost estimates and promised times, monitor repair progress and communicate changes, advise on vehicle care and maintenance, ensure timely payments with third parties, maintain customer satisfaction ratings
Seniority
Entry-level to Mid-level, hands-on IC
