Guest Relations Associate
Core
Greet guests, resolve queries and concerns, maintain front-office logs, and coordinate with hotel departments to support daily operations.
Role type
Guest Relations Associate
Builds
Front-office operations and guest experience
Domain
Hospitality
Deliverable
product features
Required skills
Guest relations, front-office operations, customer service, hotel management systems, reservation software, shift management, multi-tasking
Responsibilities
Greet guests with warmth and professionalism, Respond promptly to guest queries and concerns, Maintain accurate front-office logs and shift reports, Coordinate with housekeeping and maintenance departments