Customer Service Rep 3551 Lexington Ave N
Core
Answering customer calls, emails, and chat messages; resolving inquiries and complaints; processing orders, returns, and exchanges.
Role type
Customer Service Representative
Builds
Customer satisfaction and order fulfillment
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, computer proficiency, multi-tasking, patience, empathy
Preferred skills
Previous customer service experience
Technologies
Customer service software
Responsibilities
Answer incoming customer calls, emails, and chat messages; Resolve customer inquiries, complaints, and issues; Process orders, returns, and exchanges accurately; Document customer interactions and update account information; Identify and escalate complex issues; Provide personalized solutions to meet individual customer needs
Seniority
Entry-level to Mid-level