Patient Access Specialist
Core
Schedules patients, verifies insurance eligibility, collects demographic data, and manages registration to facilitate patient access to Northwestern Medicine services.
Role type
Patient Access Specialist (Scheduling & Registration)
Builds
Patient appointment schedules and registration records
Domain
Healthcare / Patient Access
Required skills
Patient scheduling, Insurance verification, Data entry, HIPAA compliance, Customer service, Epic EHR usage, Financial account management, Appointment coordination, Quality assurance, Process improvement
Preferred skills
Healthcare finance experience, Healthcare insurance experience, Patient registration experience
Technologies
Epic, NDAS, ASF, Online order retrieval systems
Responsibilities
Schedule patient appointments, Verify insurance eligibility and benefits, Collect patient demographic information, Perform medical necessity checks, Inform patients of financial account issues, Complete out-of-pocket estimations, Participate in Quality Assurance reviews, Provide training to new staff, Utilize online tools for eligibility verification, Adjust processes to meet quality standards
Seniority
Mid-level, hands-on IC