Patient Access Specialist (Part-Time, Overnight Shift)
Core
Front-desk specialist managing patient registration, scheduling, insurance verification, and financial account setup for healthcare encounters.
Role type
Patient Access Specialist (Part-Time, Overnight Shift)
Builds
Patient appointment schedules and verified insurance eligibility for Northwestern Medicine departments
Domain
Healthcare / Patient Access & Registration
Deliverable
product features
Required skills
Patient registration, insurance eligibility verification, appointment scheduling, HIPAA compliance, data entry, financial account management, service recovery
Preferred skills
Healthcare finance, healthcare insurance, patient scheduling, registration
Technologies
Epic, NDAS, ASF, online order retrieval systems
Responsibilities
Collect and verify patient demographic information; schedule appointments and direct patients through systems; verify insurance eligibility and benefit levels; perform medical necessity checks; inform patients of financial account issues and provide out-of-pocket estimations; maintain patient confidentiality per HIPAA; complete quality assurance reviews for data integrity.
Seniority
Individual Contributor, Entry to Mid-level