Technicien support de proximité (H/F) - Yainville (76)
Core
On-site IT support technician providing daily assistance and troubleshooting for users at a local IT kiosk.
Role type
Junior IT support technician
Builds
Desktop workstations and peripherals
Domain
IT Services / Helpdesk
Required skills
Windows environment, Microsoft 365, Office suite, incident management, ITSM tools, hardware troubleshooting, software troubleshooting
Preferred skills
English (mandatory)
Responsibilities
Welcome and assist users, provide desktop and application support, diagnose and resolve hardware/software/application incidents, manage and track incident/request tickets, install and maintain workstations and peripherals, escalate complex incidents to relevant teams, contribute to service quality improvement
Seniority
Junior, first experience required