Technicien Support de proximité IT (iOS & Microsoft) (H/F)
Core
Technical leader for desktop support coordinating Apple and Windows environments, managing incidents, and optimizing IT processes for retail staff.
Role type
Senior IT Support Technician (iOS & Microsoft)
Builds
IT support workflows, device lifecycle management, and technical documentation for workplace tools.
Domain
Retail technology / IT Operations
Deliverable
dashboards & analysis
Required skills
Apple environment expertise, Microsoft environment expertise, Azure AD/Entra ID, Active Directory, Jamf Pro, Intune, ServiceNow, ITIL best practices
Preferred skills
Technical leadership, process structuring, cross-functional collaboration
Technologies
Jamf Pro, Intune, ServiceNow, macOS, iOS, Windows, Office 365, Azure AD, Entra ID, Active Directory
Responsibilities
Diagnose and resolve complex hardware, software, and network incidents; maintain and evolve technical documentation and standards; manage device lifecycle (preparation, reset, recycling) via ITSM tools; coordinate onboarding and offboarding processes; act as escalation point for Apple, Windows, and Office 365 issues.
Seniority
Mid-level, hands-on IC
