Director of Quality Integration & Performance
Core
Driving continuous improvement of hotel quality indicators, guest experience, operational performance, and cross-departmental integration.
Role type
Senior leadership quality director (hospitality)
Builds
Guest experience standards, operational processes, and service culture
Domain
Hospitality / Luxury Hotel Management
Required skills
Strategic planning, data analysis, root cause analysis, stakeholder management, audit coordination, team leadership, service design, change management, performance monitoring, cross-functional collaboration
Preferred skills
Luxury hospitality experience, Forbes/LQA standards knowledge, guest relations expertise, coaching and mentoring, crisis management
Technologies
ReviewPro, TripAdvisor, LQA systems, audit management tools
Responsibilities
Conduct quality inspections and operational observations, analyze guest feedback and performance data, coordinate internal and external quality audits, implement corrective action plans, coach leaders and colleagues on service standards, establish cross-departmental communication processes, manage guest complaints and service recovery
Seniority
Director, Department Head