Réceptionniste tournant ( h / f / x ) - CDI - Sofitel Luxembourg
Core
Front desk agent responsible for guest check-in/out, reservations, billing, and delivering high-end hospitality service at a 5-star hotel.
Role type
Front desk agent (hospitality)
Builds
Guest check-in/out, room assignments, billing reconciliation, and sales of hotel services
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Guest relations, reservation management, billing and accounting, cash handling, conflict resolution, Opera PMS proficiency, multilingual communication, shift flexibility
Preferred skills
Sales acumen, problem-solving, time management, team collaboration
Technologies
Opera PMS
Responsibilities
Greet guests with professionalism, manage check-in/out and room assignments, handle billing and cash reconciliation, respond to guest inquiries and complaints, communicate with housekeeping and other departments, work rotating shifts including weekends and holidays
Seniority
Mid-level, hands-on IC