Assistant Manager Guest Relation
Core
Oversee daily guest relations operations, manage guest inquiries and complaints, and lead a team to deliver exceptional service at a luxury hotel.
Role type
Assistant Manager, Guest Relations
Builds
Guest satisfaction and loyalty through service excellence and team leadership
Domain
Hospitality / Luxury Hotel
Required skills
Team leadership, conflict resolution, guest service management, data analysis, cross-departmental coordination, training and development, compliance management, report preparation
Preferred skills
Multilingual capabilities, CRM software experience, event coordination, training and development experience, hospitality certification
Technologies
Property management systems, guest management systems, CRM software
Responsibilities
Supervise and mentor guest relations staff, address guest inquiries and complaints, coordinate with other departments, monitor and analyze guest feedback, develop guest relations strategies, maintain guest interaction records, conduct staff training, prepare performance reports
Seniority
Mid-level, hands-on IC