Concierge Team Leader
Core
Lead the concierge team to enhance guest satisfaction, manage shift supervision, and facilitate guest arrivals, departures, and stays while driving loyalty and up-selling hotel facilities.
Role type
Senior IC concierge team leader
Builds
Guest experiences and hotel facility utilization
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
shift supervision, guest relations, local knowledge, team leadership, multi-tasking, up-selling
Preferred skills
outgoing personality, flexibility, quality focus, approachability, creative problem solving
Responsibilities
Supervise concierge desk shifts, facilitate guest arrivals and departures, share local knowledge, lead the team to enhance guest satisfaction, liaise with all departments for follow-up
Seniority
Senior, hands-on IC
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