Duty Manager
Core
Lead Front Office operations and act as the key leader on shift to ensure exceptional guest experiences and smooth hotel operations.
Role type
Front Office Duty Manager
Builds
Guest experiences and seamless daily hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations leadership, team coaching and motivation, guest relationship management, service recovery, reservations accuracy, revenue management, rostering and planning, PMS systems knowledge
Preferred skills
Opera Cloud experience, hands-on floor presence, adaptability in fast-paced environments
Responsibilities
Lead Front Office activities, coach and motivate the team, manage guest feedback and service recovery, support reservations and revenue opportunities, coordinate with hotel departments, assist with rostering and operational requirements
Seniority
Mid-level, hands-on IC