Senior Service Delivery Manager
Core
Advise and guide customers/partners to maximize value from the IFS Success Service through comprehensive end-to-end service planning and governance.
Role type
Senior Service Delivery Manager (Enterprise Software)
Builds
IFS Success Service engagements and value realization for customers/partners
Domain
Enterprise software / IT Services
Deliverable
client delivery
Required skills
Service delivery planning, process improvement, service governance, contract understanding, leadership, business acumen, negotiation, problem-solving, decision-making
Preferred skills
IFS Applications knowledge, Field Service Management, Planning & Scheduling Optimization
Technologies
IFS Applications, Field Service Management, Planning & Scheduling Optimization
Responsibilities
Advise customers on efficient use of IFS Success Service, identify opportunities to improve processes and business adoption, lead service governance with stakeholders, collaborate with IFS Service Teams to deliver services
Seniority
Senior, hands-on IC