Field Technical Support
Core
Improves customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support for large enterprise and complex accounts.
Role type
Senior Field Technical Support Engineer
Builds
Software services and tailored solutions for enterprise accounts
Domain
IT Hardware/Software Field Services
Deliverable
client delivery
Required skills
Technical Support, Field Service Management, Preventive Maintenance, Operating Systems, Test Equipment, Electrical Engineering, Electronics, Electromechanics, Automation, Commissioning, Hand Tools, Key Performance Indicators (KPIs), Process Improvement, Technical Training, Safety Standards, Environment Health And Safety
Preferred skills
Customer Relationship Management, Customer Support, Technical Services
Technologies
Operating Systems, Test Equipment
Responsibilities
Provide site support for break-fix activities and lead onsite escalation support. Utilize proactive monitoring techniques to identify opportunities for preventing problems. Coordinate departmental work and mentor the team. Resolve complex issues and recommend improvements. Escalate issues according to established protocols.
Seniority
Senior, hands-on IC
