Global IT Support Specialist
Core
Provide Tier 1-2 IT support, troubleshoot IT and network problems, and manage IT assets for Playtech employees globally.
Role type
IT support specialist (Tier 1-2)
Builds
Stable working environments for employees across global offices
Domain
IT Operations / Global Enterprise Support
Deliverable
client delivery
Required skills
Windows client environments, Active Directory, Azure, on-premises infrastructure, computer hardware maintenance, TCP/IP, network elements, wireless, VPN, ticketing systems, documentation
Preferred skills
MacOS, Cloud Solutions
Responsibilities
Provide Tier 1-2 IT support on-site and remotely, troubleshoot IT problems via centralized ticket system, participate in on-call rotation, track IT assets inventory, install/administer/maintain devices, troubleshoot network issues, communicate with employees to identify and solve problems
Seniority
Mid-level, hands-on IC
