FIT Reservations Agent
Core
Selling rooms and services for Cape Grace hotel and managing FIT (Free Independent Traveler) reservations via phone and email.
Role type
Reservations Agent
Builds
Accommodation bookings and special requests for leisure, corporate, and wholesaler guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Sales, guest service, telephone communication, English (verbal/written), Opera PMS, Microsoft Office, payment management, revenue management basics
Preferred skills
Hospitality Management qualification, TARS experience, second language proficiency
Technologies
Opera Property Management System, Microsoft Office Suite, TARS
Responsibilities
Respond to guest enquiries via telephone and email; book accommodations and arrange special requests; quote room rates and manage deposit payments; coordinate with Housekeeping, Front Office, Spa, and F&B departments; attend PM/PQ meetings regarding outstanding payments.
Seniority
Entry-level / Individual Contributor