Change and Problem Manager - Tieto Banktech (m/f/d)
Core
Ensure stability, reliability, and continuous improvement of business-critical banking and financial services used across Nordic and European markets.
Role type
Change and Problem Manager (IT Service Management)
Builds
Banking-as-a-Service platforms and mission-critical software for core banking, payments, credit, cards, fraud prevention, and wealth management
Domain
Financial services / Banking technology / IT Service Management
Required skills
Change Management, Problem Management, ITIL Foundation, IT Service Management, IT Operations, Cross-functional coordination, Risk assessment, Stakeholder management, Documentation, Root cause analysis
Preferred skills
Financial services experience, SaaS platforms, Regulatory environments, Audit controls, Continual improvement, ITSM platforms
Technologies
ITSM platforms
Responsibilities
Own and improve Change and Problem Management procedures and controls; Represent the team in governance forums and facilitate CAB meetings; Drive risk-based Change Management and support implementation of changes; Monitor change schedules and dependencies; Drive Problem Management activities including root cause analysis; Maintain oversight of problem records and known errors; Drive continuous improvement by analyzing trends and KPIs; Train and coach stakeholders on procedures.
Seniority
Mid-level, hands-on IC
