Senior Hospitality Site Manager
Core
Oversee multi-service team delivering white-glove corporate hospitality, workplace, and business support services within a law firm environment.
Role type
Senior Hospitality Site Manager
Builds
Corporate hospitality programs, office operations, and client service experiences
Domain
Corporate services / Law firm support
Required skills
People leadership, operational management, P&L oversight, budgeting, client relationship management, workflow management, financial decision-making, employee lifecycle management
Preferred skills
Experience in high-touch corporate environments, data-driven reporting, continuous improvement, cross-functional collaboration
Technologies
Engage, Microsoft Office
Responsibilities
Lead full employee lifecycle including hiring, training, performance management, and succession planning; Manage P&L, labor allocations, invoicing, and budgeting; Ensure quality service delivery through SOPs and SLAs; Manage client relationships and present monthly Client Service Reviews; Drive continuous improvement and resolve escalated client issues
Seniority
Senior, hands-on IC
