Reservation Internship
Core
Supporting the Revenue team with daily tasks including managing new bookings, modifications, cancellations, and inputting details into the Property Management System.
Role type
Intern, reservation specialist
Builds
Guest reservations and booking confirmations for Mondrian & Hyde Ibiza hotels
Domain
Hospitality / Lifestyle Hotels
Required skills
Booking management, PMS operation, rate verification, guest preference recording, email drafting, team collaboration
Preferred skills
Multitasking, attention to detail, proactive attitude
Technologies
PMS, channel managers, booking engines
Responsibilities
Receive and manage new bookings, modifications, and cancellations; Input booking details into the Property Management System; Verify real-time availability and apply appropriate rates; Draft and send confirmation emails, vouchers, and cancellation policies; Record and follow up on specific guest preferences; Share relevant information with front office and housekeeping teams; Assist in managing room blocks and rooming lists for groups.
Seniority
Intern