Partner Operations Manager
Core
Own operational strategy and execution for a portfolio of high-value banking and fintech partners on Wise Platform, ensuring operational stability and volume retention.
Role type
Senior IC Partner Operations Manager
Builds
Operational success plans, data-driven business reviews, and incident resolution processes for enterprise partners.
Domain
Fintech / Cross-border payments
Required skills
Cross-border payments expertise, API/webhooks technical fluency, data analysis, stakeholder management, incident resolution, process optimization, enterprise client management
Preferred skills
Correspondent banking knowledge, regulatory framework familiarity (AML, KYC, PSD2), technical onboarding leadership
Technologies
APIs, webhooks, ACH, wire, RTP
Responsibilities
Drive operational performance analysis and volume retention for partner portfolios; lead incident resolution and cross-functional communication during service disruptions; manage Quarterly Business Reviews and operational success plans; advocate for partner needs to influence product roadmaps; optimize internal and external processes using data insights; develop trusted relationships with senior stakeholders.
Seniority
Senior, hands-on IC