Overnight Guest Services Agent
Core
Deliver exceptional service to guests during their stay by managing check-in/check-out, handling reservations, billing, and coordinating with hotel departments to ensure a seamless experience.
Role type
Guest Services Agent (Front Desk)
Builds
Guest check-in/check-out processes, reservation management, billing, and guest satisfaction
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, billing and payments, conflict resolution, multitasking, PMS knowledge, local area knowledge, emergency response, cash handling
Preferred skills
Luxury hospitality experience, gaming industry experience, additional languages, Opera PMS experience
Responsibilities
Greet guests and manage check-in/check-out processes, handle reservations and billing inquiries, coordinate with housekeeping and other departments, process no-show charges and reconcile cash drawers, respond to guest requests and complaints, maintain front desk security and safety procedures, support night audit processes
Seniority
Entry-level to Junior, hands-on IC