Hotel Clerk II
Core
Provide guests with check-in/check-out services, room sales, and general information while handling payments and resolving complaints.
Role type
Front desk clerk
Builds
Guest check-in/check-out, room reservations, and hotel billing
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Customer service, cash handling, computer literacy, multitasking, basic math, English communication
Preferred skills
10-key experience, LMS/CMS/Hot Sauce/Espresso systems knowledge, gaming certifications
Technologies
LMS, CMS, Hot Sauce, Espresso, office machines, telephone
Responsibilities
Check guests in and out, sell rooms using yield management, resolve guest complaints, process payments and print bills, balance shift transactions, operate manual procedures during computer failure
Seniority
Entry-level, hands-on IC