Hotel Clerk II - On Call
Core
Provide guests with check-in/check-out services, room sales, and general information while handling payments and resolving inquiries.
Role type
Front desk clerk
Builds
Guest check-in/check-out experience, room reservations, and hotel billing
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Customer service, cash handling, computer data entry, report generation, multitasking, basic office equipment operation, gaming system operation (LMS, CMS, Hot Sauce/Espresso), arithmetic for auditing
Preferred skills
10-key experience, typing speed 45 WPM
Responsibilities
Sell rooms using yield management, resolve customer complaints, complete registration forms, retrieve and distribute room keys, calculate and print bills, accept payments, communicate with Executive Hosts, run reports, balance transactions at shift end, operate manual procedures during computer failure
Seniority
Entry-level, operational IC