Senior Associate - Operations
Core
Respond to customer and retailer enquiries, provide first-line system and process support, and resolve issues efficiently to ensure exceptional service.
Role type
Senior Associate - Operations (Customer Support)
Builds
Customer service interactions and operational support for clients across multiple industries
Domain
Intelligent operations and transformation
Deliverable
client delivery
Required skills
Active listening, issue resolution, data accuracy, KPI achievement, multi-channel communication, relationship building
Preferred skills
Modern Luxury principles, adaptability
Responsibilities
Respond to enquiries from customers, retailers, agents and colleagues; Deliver first-line system and process support; Maintain high levels of data accuracy; Achieve inbound and outbound service targets; Capture and maintain customer interactions on relevant systems
Seniority
Associate, entry-level to mid-level