Service Director - Honda of Stevens Creek
Core
Leading and growing fixed-operations business (Service, Parts, Service Scheduling) across automotive dealerships to maximize revenue, profitability, and customer satisfaction.
Role type
Senior fixed-operations director (automotive dealership)
Builds
Service and Parts P&L performance, operational efficiency, and customer retention
Domain
Automotive retail / Fixed operations
Required skills
P&L management, operational KPIs, vendor/warranty relationship management, cost control, parts inventory optimization, CSI improvement, team coaching, succession planning, DMS/ERP proficiency
Preferred skills
Flat-rate labor knowledge, RO management, OEM repair procedures, data-driven decision making
Responsibilities
Develop and coach service managers, advisors, and technicians; implement operational best practices and KPIs; manage vendor and warranty relationships; control costs and parts inventory; drive continuous improvement in CSI, throughput, and retention
Seniority
Senior, hands-on leadership
