Technical Support Operations Manager
Core
Leads Ford's Technical Field Operations team supporting dealers across the Mid-Atlantic market, resolving escalated technical issues and improving dealer service repair operations.
Role type
Senior IC operations manager (automotive service)
Builds
Dealer service repair operations and field team capability
Domain
Automotive / Dealership Operations
Deliverable
product features
Required skills
Team leadership, recruiting, training, performance management, data analysis, strategic thinking, problem-solving, stakeholder management, project management
Preferred skills
Experience leading employees across multiple locations, Ford OS leadership behaviors
Technologies
N/A
Responsibilities
Lead the Mid-Atlantic Technical Field Operations team and represent Service Engineering and Operations. Recruit, onboard, train, develop, coach, and lead assigned Technical Operation Leaders and Field Service Engineers. Resolve escalated technical issues that dealer technicians and the technical hotline are unable to close. Coach dealers on service capability and efficiency opportunities. Drive improvements in repair accuracy, Fix It Right the First Time performance, and speed of repair.
Seniority
Senior, hands-on IC