Service Manager
Core
Manages a team of Service Engineers to ensure prompt, high-quality maintenance, repair, and support activities for Anton Paar's product lines, focusing on customer satisfaction and regional service strategy.
Role type
Senior Service Manager (Technical Services)
Builds
In-house and field maintenance/repair support activities for scientific instrumentation
Domain
Industrial instrumentation / Technical Services
Required skills
Team management, budget definition, service strategy implementation, staff training and development, performance appraisal, contract sales management, CRM data quality oversight, cross-functional collaboration, analytical problem solving, technical troubleshooting support
Preferred skills
Knowledge of ISO17025 requirements, experience with electronic schematics and testing equipment, marketing plan development, customer satisfaction improvement initiatives
Technologies
CRM systems (I-Bases), electronic testing equipment, repair tools
Responsibilities
Define and implement local service strategy and annual service budget; manage hiring, scheduling, and performance of Service Engineers; oversee maintenance contract sales and service reporting; ensure adherence to safety, quality, and ISO17025 standards; coordinate cross-functional teams and report product failure trends; manage service equipment supply and stock inventory.
Seniority
Senior, hands-on IC with management responsibilities