Service Program Specialist
Core
Service Program Specialist ensuring worldwide customer support and partners are prepared to service and calibrate new Tektronix products at launch to standard and planned cost.
Role type
Senior IC service program manager
Builds
Service readiness, capital allocation, depot networks, documentation, parts, and test systems for new product launches
Domain
Test and measurement instruments (Tektronix)
Required skills
Service strategy planning, capital allocation, global service readiness management, ERP system setup (Oracle), service documentation management, program leadership, data analysis, supplier negotiation, safety program management, process improvement
Preferred skills
Ralliant Business System (RBS) principles, cross-cultural collaboration, mentorship
Technologies
Oracle ERP, SharePoint, EDPM
Responsibilities
Own service capability assessment and planning for new product programs; determine service models (repairable vs replacement, depot vs onsite); define calibration standards and procedures globally; build financial justification for service capability; manage service readiness checklists and release declarations; set up service ERP systems and define field replaceable unit lists; lead service core teams and negotiate due dates; act as project manager for update, conversion, and safety programs; analyze service data to improve reliability and supportability.
Seniority
Senior, hands-on IC