Cluster Reservations Supervisor (f/m/d)
Core
Hands-on management of daily hotel reservations operations, including individual/group bookings, guest data maintenance, and upselling across multiple booking channels.
Role type
Senior IC hotel reservations supervisor
Builds
Daily reservation operations, guest profiles, and group booking workflows for 25hours Hotels in Zurich
Domain
Hospitality / Hotel Operations
Required skills
Hotel reservations management, PMS and reservation systems operation, guest data management, group booking coordination, upselling, complaint resolution, team onboarding and training, cross-departmental collaboration
Preferred skills
First leadership experience, Opera Cloud proficiency, additional languages
Technologies
Opera Cloud, PMS, reservation systems
Responsibilities
Handle individual and group reservations across booking channels, coordinate daily department operations, maintain accurate guest data and room allotments, drive upselling of rooms and services, manage complex guest requests and complaints, oversee group invoices and inter-departmental communication, support team onboarding and training, develop processes and standards for the new department
Seniority
Senior, hands-on IC with emerging leadership responsibilities