Cluster Reservations Supervisor (w/m/d)
Core
Hands-on supervisor for daily hotel reservations, coordinating bookings across channels, building a new local reservations department, and driving upselling.
Role type
Senior IC reservations supervisor (hotel operations)
Builds
Local reservations department processes, standards, and workflows for 25hours Hotels in Zurich
Domain
Hospitality / Hotel Operations
Required skills
Hotel reservations expertise, team coordination, process development, upselling, guest complaint resolution, PMS system proficiency, revenue management collaboration, sales alignment, data quality management, guest profile management
Preferred skills
Front office experience, leadership experience, Opera Cloud proficiency, additional languages
Technologies
Opera Cloud, PMS systems
Responsibilities
Process daily individual and group reservations, coordinate team tasks and inquiries, build new department processes and standards, train new staff, manage reservation mailboxes and channels, maintain booking and data quality, manage room allocations and collaborate with revenue management, drive upselling of rooms and services, handle complex guest requests and complaints, control group bookings and invoices, maintain guest profiles in Opera Cloud, collaborate with Front Office, Revenue, Sales, and operational departments
Seniority
Senior, hands-on IC with team coordination