Senior PC Support Technician
Core
Lead technical support for corporate and field desktop environments, including user onboarding/offboarding, system maintenance, and incident resolution.
Role type
Senior IC PC Support Technician
Builds
Corporate and field desktop infrastructure (Windows/Mac)
Domain
IT Infrastructure / Desktop Support
Required skills
Windows 11/10, Mac OS, Microsoft Active Directory/Entra ID, M365, LAN/Wireless troubleshooting, Palo Alto Global Protect VPN, MFA (Okta Verify), Palo Alto Cortex XDR, PC imaging, PowerShell scripting, DNS, DHCP, TCP/IP, VoIP
Preferred skills
Windows Server, Group Policies, SharePoint, OneDrive, Teams, Monitoring tools
Technologies
Windows 11, Windows 10, Mac OS, Active Directory, Entra ID, M365, Palo Alto Global Protect, Okta Verify, Cortex XDR, PowerShell, DNS, DHCP, TCP/IP, VoIP
Responsibilities
Manage IT Service Desk ticket queue and resolve incidents; Diagnose and fix system/equipment failures; Perform preliminary analysis of major system problems; Install and maintain OS, software, and hardware updates; Monitor desktop/PC infrastructure performance; Collaborate with vendors to evaluate new technologies.
Seniority
Senior, hands-on IC